Other Skills

Characterise most important knowledge and skills the practitioner will require to achieve proficiency in the role.

Knowledge & Skill Depth — Rating Scale

Summation of the most important knowledge and skills that are needed for competence in all the Work Activities that make up the Task. Qualified by Depth — the degree of the Knowledge & Skill that the practitioner requires to perform a particular Task:

[1] Aware of

Knows that the Knowledge/Skills component exists, and has a general idea of how and when it might be used. However, needs training (formal or informal) and guidance before being competent to apply it.

[2] Familiar with

Is appropriately trained (this may be informal training, achieved by doing the job), and is actively gaining experience by using the Knowledge/Skill on a routine basis.

[3] Proficient in

Is competent in the Knowledge/Skill component, is able to communicate it, and to advise and instruct others with confidence (by clear explanation, coaching etc). Does not need any more training, except perhaps to keep up to date.

[4] Expert in

Is both highly trained and highly experienced, and has comprehensive knowledge of all aspects of the Knowledge/Skill component. Is respected and acknowledged as a source of definitive guidance, and can confidently provide solutions to complex problems in the subject area.

# Knowledge Description Depth
1 Document Management Techniques Methods and techniques for the organisation, storage and version control of information in both paper and electronic formats. Proficient in
2 Presentation Techniques Methods and techniques for delivering effective and accessible presentations, either face-to-face or online, within various contexts and to a variety of audiences. Proficient in
3 Quality Management The system or method for the management of quality within the employing organisation’s information technology practices, including quality planning, assurance and control. Proficient in
4 Requirements Management Techniques The techniques applied to the elicitation, documentation, analysis and management of stakeholder requirements; their validation, recording, change control and communication. Proficient in
5 Report Writing Techniques Methods and techniques for writing clear, accessible and persuasive business and technical reports. Proficient in
6 Process Documentation Techniques Principles, methods and techniques for establishing, documenting and maintaining processes. Proficient in
7 Progress Reporting Methods and techniques for reporting progress and financial conformance against an agreed plan. Proficient in
8 Risk Management Methods and techniques for the assessment and management of business risk including safety-related risk. Proficient in
9 Customer Service Techniques Techniques for identifying, gathering and validating customers’ needs in the delivery of IT services. Proficient in
10 Service Level Agreements The purpose and composition of a service level agreement (SLA) — the relationship between an SLA, an OLA (operational level agreement) and an underpinning contract for the supply of services. Proficient in
11 Value Chain Concepts Identification and representation of the primary and support activities required to deliver a product or service in order to analyse aspects such as inefficiencies and costs. Proficient in
12 Techniques for Effective Meetings Methods, tools and techniques for running effective meetings and for understanding and influencing the roles played by participants. Familiar with
13 Standards Writing Techniques Principles, methods and techniques for establishing, documenting and maintaining standards. Familiar with
14 Process Improvement Techniques Methods, tools and techniques to analyse and optimise processes in order to improve the quality of a product or service. Familiar with
15 Information Elicitation Techniques The selection and application of information elicitation methods, tools and techniques that are appropriate to the information required and the sources available. Familiar with
16 Project Planning and Control Techniques Methods and techniques associated with planning and monitoring progress of projects. Familiar with
17 Quality Accreditation Procedures necessary to acquire certification against a recognised quality standard. Familiar with
18 Release Planning and Control Techniques Methods and techniques associated with planning and monitoring progress of releases. Familiar with
19 Data Analysis Techniques Techniques and tools for the investigation, analysis and recording of data or a system of interest. Familiar with
20 Artificial Intelligence Concepts Understanding of concepts and trends in artificial intelligence and the potential benefits and real-world implications, including risk and security, of its deployment within the organisation. Familiar with

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